FAQs

When do the socks get sent out?

We send out the socks on Wednesdays. You are able to select which date you wish the first box to be sent out and then all the subsequent boxes are sent out monthly after that. At busy times of year (such as before Christmas) we have more than one dispatch day per week.

When is your cut-off time for placing an order?

You can place an order for a given dispatch day up until midnight the day before - so you can order until Tuesday night for dispatch on the Wednesday.

What delivery service do you use?

All boxes are sent out by Royal Mail’s 2nd class post so the vast majority of boxes arrive within 2 days (so normally that will be on a Friday). Please note that there is no tracking service with 2nd class post.

Does somebody have to be in when the socks are delivered?

No. The box will fit through a standard letterbox and there is no need for a signature.

Do you deliver outside of the UK?

Unfortunately not. We send all the boxes out using the standard Royal Mail postal service which covers the whole of the UK, but not beyond.

I want to physically hand the first box to the recipient but all the others sent directly to them – can you do that?

Yes we can. This is a common request and so we have designed our site so that you can let us know one delivery address for the first box and then a different delivery address for all the subsequent boxes - this is all handled in the checkout screens.

I don’t want the recipient to open the first box until a specific date – can you help with that?

Again this is a common request and so we have included an option for you to specify a “Do Not Open Until…” date when checking out. This message will then be clearly printed on the address label on the box. Additionally, if you specify a “Do Not Open Until” date then the first box is sent out in plain packaging so your gift remains a secret.

What happens if the recipient changes address midway through the subscription?

No problem. Just go to the My Account area and you can change the address for the order.

Do I have to cancel the subscription to stop it rolling on every month?

Definitely not! The subscription lasts for as long as you specify and pay for at the start. There are no more boxes sent after this and there is no more to pay.

What size are the socks?

The men’s socks are a UK size 7-11 (EU size 41-45) and the women’s socks are a UK size 4-7 (EU size 37-40).

What material is used for your socks?

Our socks are cotton socks. They contain high-grade cotton (obviously!), nylon and elsatane.

Can I get the same socks anywhere else?

No! All the socks that we have in our subscription boxes have been designed exclusively for us. They are unique to Socks In A Box!

Can I select the socks that get sent?

Unfortunately not, the socks that are sent out for each product/subscription length are selected in advance. We have spent a lot of time to ensure that the socks that the recipient receives are consistent with the theme of the product but also different enough from month to month to keep things interesting.

Do you have an affiliate programme?

Yes we do. Please click this link to learn about the Socks in a Box affiliate programme